Nokia launches new customer experience-centric AI analytics software

Leading Finnish telecommunications company Nokia has announced that it has bolstered its Customer Experience Index (CEI) with the unveiling of its latest Cognitive Analytics for Customer Insight software. Using machine learning and intelligent automation, the software will be able to provide transformational real time and personalized consumer experiences to business, IT and engineering companies. "Nokia CEI now taps advanced machine learning and deep learning algorithms co-developed with Nokia Bell Labs to provide new levels of prediction and automation capabilities to improve the subscriber experience," Nokia explains. "The algorithms optimize themselves over time, decreasing the time required for the initial tuning of the index from months to days, and delivering a far more accurate view of subscriber satisfaction." This will allow service providers to quickly identify issues, up to six times faster, and in turn prioritize improvements based on their unique circumstances, better delivering revenue-generating services.