Taking AI Adoption in High Tech to the Mainstream

The high-tech industry has been a leading adopter of artificial intelligence (AI), so much so that it influences the digital transformation trends in most other industries. Technology giants are not just building AI solutions, they are acquiring smaller AI companies to build more capabilities and finding new use cases outside the IT department, in our offices, hospitals, and homes. Yet, as per leading research reports these firms are still lagging in the overall AI adoption when compared with other digitization efforts. This paper attempts to find the factors behind the high-tech industry's failure to scale and the best practices the industry can adopt to encourage mainstream adoption. It has been almost seven decades since Alan Turing first envisioned a'thinking' machine that could potentially carry on a conversation with a human that was indistinguishable from a human-to-human interaction. Since then, AI has seen several periods of crests and troughs.