Introducing Relay IQ, A Machine Learning Engine Designed to Improve Customer Engagement

RADNOR, PA, October 24, 2022 – Relay Network ("Relay"), the innovator of SaaS feed technology that drives unmatched customer, member and employee engagement, announced today the launch of Relay IQ, a machine learning engine that tunes and targets feed content to drive maximum engagement and value for customers and businesses. Relay IQ leverages the powerful intelligence methodology of social media feeds--which sorts content based on customer data and interaction data--and adapts it for B2C engagement. It is an integral component of the company's existing Relay FeedÔ that empowers businesses to continually deliver the type of timely, relevant content that keeps customers and social media users alike active and engaged. "Relay IQ enables leading B2C organizations such as banks and health payers to intelligently serve up relevant content for the customer on the familiar feed format, combatting the growing disengagement dilemma and creating opportunities to develop meaningful customer relationships," said Matt Gillin, CEO and Co-Founder of Relay. "What it ultimately powers are mutually beneficial outcomes for both the customer and the business."