Why Do AI Systems Need Human Intervention to Work Well? - KDnuggets

Each one of us has experienced artificial intelligence (AI) in our daily lives. From customized Netflix recommendations to personalized Spotify playlists to voice assistants like Alexa managing shopping lists and appliances – all these examples show how integral AI-enabled systems have become to our lives. On the business front, most organizations are heavily investing in AI/ML capabilities. Whether it is the automation of critical business processes, building an omnichannel supply chain, or empowering customer-facing teams with chatbots, AI-based systems have significantly reduced manual work and costs for businesses, leading to higher profitability. Despite these successes, a recent article by MIT author, Will Douglas, indicated that all is not well with artificial intelligence-based systems during the coronavirus pandemic.