10 Chatbot Best Practices

How do you make customer service effortless, fast and efficient? As a company whose mission is to provide the best possible self-service, we understand the good, the bad and where the industry is going. And we've also seen that most customers will self-serve over talk to an agent. Even Dave Pell avoids agents. But the customer service world is changing and now the hype is that Chatbots will be the self-service Holy Grail.