Retail's 'Do-It-Yourself' Epidemic

Mistrust in artificial intelligence (AI) is a curious thing; it's truly indicative of human nature. With machine learning (ML) activated, if a computer makes a mistake, it will never make that mistake again, yet it is often perceived as a broken tool. Without said intervention, humans can make the same mistake innumerable times, either without coming under scrutiny or before being replaced by a different human with the same ingrained deficiencies. One error can be called a fault in the system, yet the financial and logistical implications that numerous "one-time errors" can have on a retail operation are huge. Larger chains and organizations may need to make tens of millions of decisions each day regarding stock, price points, product placements and even marketing activities.