Artificial intelligence is everywhere - and it's only the beginning

This is a viewpoint from Alex Kaluzny, Chief Technology Officer at Egencia. Judging from the GBTA/VDR conference in Frankfurt last month, artificial intelligence (AI) is top of mind when discussing the evolution of business travel. With a variety of sessions on the subject, topics ranged from major players describing ROI on current AI-powered solutions to panel discussions on the basics, like "what is a chatbot." With mentions of great AI-driven solutions already on the market, it's obvious that the consumer world is creating expectations for conversational interfaces, like Alexa, as well as proactive reminders and suggestions. For example, Google can now tell you what time to leave for your doctor's appointment. But taking a closer look, we see that for business travel the reality is that artificial intelligence is still in its infancy.