Looking for insurance advice? Automated agents may offer you one - The Economic Times

Chatbots have now entered the world of the Indian financial services industry. Two life insurance companies, Birla Sun Life Insurance and HDFC Life, recently rolled out their own versions of chatbots. Among the banks, HDFC Bank has its own electronic virtual assistant or EVA. First, there was robo-advisory for those looking for automated advice and a platform to invest in mutual funds (MFs), and now chatbots suggest insurance policies and answer customer queries. Chatbots could very well be here to stay.