Viv takes AI to new heights; blockchain technology benefits - CIO Symmetry

Virtual assistants are coming of age. Viv, a new virtual assistant with advanced natural language processing skills that allow her to understand complex commands, is set to disrupt the customer experience. What does it mean for the enterprise? In this week's Searchlight, Site Editor Fran Sales details the new AI-powered assistant and explores the potential impact it will have on businesses and IT departments. Having a clear-cut IT strategy is key establishing a competitive advantage over any competition.