Bankers believe AI will dominate banking within 3 years

In the next stage of artificial intelligence adoption, banks will use AI to help understand the intentions and emotions of customers and enable better interactions, according to a new survey of over 600 bankers, from Accenture. In turn, the report suggested that in three years artificial intelligence (AI) will be the main way banks interact with their customers. More than three-quarters (78%) of bankers believed that AI will enable simpler user interfaces that will help banks create a more human-like customer experience. In addition, four out of five respondents felt that AI will revolutionise the way banks gather information and interact with customers. See also: Lloyds Bank's £1.75BN bet on the future of banking "Consumers' diverse needs and priorities are forcing financial services firms to redefine how they interact with them to determine the best products and services to meet individuals' needs," said Alan McIntyre, a senior managing director at Accenture and head of the company's Banking practice.