7 takeaways on AI, automation in local government

As concerns surrounding the government technology workforce remain, robotic process automation presents a big opportunity to relieve the pressure of losing workers. The software can perform repetitive tasks, like data entry, much faster than people and dramatically improve the efficiency of workflows. "[RPA] seems like our best bet in the immediate future," one CIO said. "It's process-based and is more like an automation of a current thing we already do as opposed to implementing some new, flashy tool." The CIO also expressed interest in the fail-safes that can be installed with RPA, ensuring that human operators are kept in the loop.