Explaining AI: What Do Business Leaders Need to Care?

The use of artificial intelligence (AI) has become more widespread and is experiencing widespread adoption in all industries. With increasing competitive pressures and observations of their peers' AI successes, more and more businesses are integrating AI into various aspects of their operations. The Machine Learning (ML) models that drive AI systems have become increasingly powerful, displaying superhuman abilities on most tasks. Although AI systems have increased in performance, model complexity has increased as well, making them a black box with decisions that may be difficult for humans to understand. As black box models influence not only business outcomes but also the lives of many people, they can have severe ramifications.