The Evolution of Artificial Intelligence and Unified Communications

The buzz around artificial intelligence (AI) is almost deafening. Every industry is looking at how they can apply the power of AI to enhance productivity or improve decision-making. But despite its recent stardom, AI isn't as new as it may seem. The concept of AI has been around since 1950 when Alan Turing published his paper Computing Machinery and Intelligence, which sparked a new way of considering technology's potential for comprehension and thought. AI, and the relationship between artificial intelligence and unified communications and technologies, however, has had its stops and starts over the years.