California examines benefits, risks of using artificial intelligence in state government

Artificial intelligence that can generate text, images and other content could help improve state programs but also poses risks, according to a report released by the governor's office on Tuesday. Generative AI could help quickly translate government materials into multiple languages, analyze tax claims to detect fraud, summarize public comments and answer questions about state services. Still, deploying the technology, the analysis warned, also comes with concerns around data privacy, misinformation, equity and bias. "When used ethically and transparently, GenAI has the potential to dramatically improve service delivery outcomes and increase access to and utilization of government programs," the report stated. The 34-page report, ordered by Gov. Gavin Newsom, provides a glimpse into how California could apply the technology to state programs even as lawmakers grapple with how to protect people without hindering innovation.