AI-powered insurance creates new experiences and combats fraud

We are seeing the beginning of the next big disruption in the insurance industry. Companies that don't embrace this are going to miss out on the most impactful change since the internet. In the future, people will really engage with their insurance company, and I want to tell you why by describing ways in which Artificial Intelligence (AI) will impact insurance customer experiences and fraud. I am Dave Preedy, a Digital Advisor in the UK. I am part of the Microsoft Digital Advisory Services group within Microsoft Services.