Half Of People Who Encounter Artificial Intelligence Don't Even Realize It

Artificial Intelligence (AI) is no longer in the future. It's happening all around us, and actually has been for more years than most of us even know. For the past two years, I've been writing about IBM's Watson, Apple's Siri, Amazon's Alexa, and other AI systems. I've reported on the last two years of IBM's World of Watson conferences, and today I want to share with you the latest information from the Pegasystems annual users' conference, known as PegaWorld, which took place this week in Las Vegas. This year's focus was on AI, and many of the speakers shared real case studies about how AI is being used to transform the way we do business and how it impacts the customer experience (CX).