How Chatbots Are About To Change Communication

If you haven't heard of chatbots yet -- or your experience is limited to novelty programs like Cleverbot -- chances are you'll be seeing more of them in the coming years. Because companies are slowly starting to leverage chatbots as a way to manage basic communication tasks that used to belong solidly to the realm of human capabilities. In this piece, Hristo Borisov, the Director of Product Management at Progress, helps illuminate what chatbots are, how to build them, and their role in the future of business. In short, chatbots are robots programmed to respond like humans. According to Borisov's definition, "A chatbot is a computer program that is capable of having a human-like conversation with a user by receiving and sending text messages for the purpose of automating a business process."