Guide to Navigating the Future of Healthcare with Conversational AI

Frost & Sullivan forecasts that 90% of US hospitals will have adopted AI by 2025, improving positive outcomes by 30% to 40%. Accenture estimates AI can save the US healthcare system as much as $150 billion in annual savings by 2026. Chatbots are among the AI initiatives increasing in use. To ensure healthcare organizations understand the opportunities, challenges, and best practices of developing and deploying multilingual chatbots, Welocalize has published a complimentary guide, "Navigating the Future of Healthcare with Conversational AI." Chatbots are not replacing doctors. However, they can take the load off healthcare professionals, including nurses and physician assistants, by supporting daily patient activities such as booking appointments, screening patients, and sending reminders to patients. Chatbots use natural language processing (NLP) and machine learning (ML) to understand context, emotion, and user intent.