Tax agency taps AI to select audit targets, answer taxpayer queries

The National Tax Agency has unveiled plans to use artificial intelligence to automate responses to taxpayer inquiries and consultations, and select targets for investigation. The plans were included in the agency's 10-year national tax administration program. While both income tax returns and the number of companies have climbed 30 percent from 1989, staffing at the national tax administration has been dropping. The planned use of AI is aimed at streamlining tax administration and allowing employees to focus on priority issues. Under the AI plan, the agency will handle tax inquiries and consultations via email and social media and use AI to provide the best answers.