Council Post: How Intelligent Automation Is Transforming Banks

Nitin Rakesh, a distinguished leader in the IT services industry, is the Chief Executive Officer and Director of Mphasis. For centuries, banks demonstrated expertise in keeping, lending and saving money. In return, customers followed a bank's regulations. This included how banks stipulated interest rates for lending, identified creditworthy cohorts and facilitated banking transactions. Fast-forward to 2020, and banks are now viewed under the same lens as customer-facing organizations like movie theatres, restaurants and hotels.