AI-powered phone service developed by banks will judge you on the way you speak

Artificial Intelligence (AI) software that forms an opinion of people by the way they speak - in much the same way people do - is being developed by a UK finance firm. The language and vocabulary used by customers who ring in seeking help with their mortgage or savings accounts will be used to create a profile. The system, which is being backed by the Nationwide Building Society, will then tailor a computer generated conversation with the customer defined by their'voice personality'. Artificial Intelligence (AI) software that forms an opinion of people by the way they speak - in much the same way people do - is being developed by a UK finance firm. The AI system, developed by the company Scaled Insights, is already being used in partnership with hospitals in Leeds to help communicate with patients in the treatment of obesity and other issues.