From Novelty to Game Changer: AI and The Future of Work in the Travel Industry

Artificial intelligence (AI) is usually imagined as a physical robot, but that's a common misconception. AI lives inside different devices such as the Amazon Echo, the iPhone, smartwatches, and even mirrors. People usually use this type of technology in their personal lives to complete simple tasks, such as ordering food, setting reminders, and sending messages. But AI is just as useful in the business world. In the workplace, AI can help employees focus on deep work and not be distracted by menial tasks (e.g. According to McKinsey & Company, workers spend about 28 percent of their workweek managing email.