AI and machine learning – why should you care?

Are you tired of the hype yet? After all, we've been inundated for years with endless rhetoric concerning the promise of artificial intelligence (AI) and machine learning (ML). Positioned by many as the silver bullet for all your business ills and personnel shortcomings, AI and ML have an awful lot to live up to. The question, have they lived up to the hype? Hard, quantifiable and reproducible benefits to businesses, organisations and communities – where are they?