Five Hospitality Predictions for 2018 @CloudExpo #AI #ML #Cloud

The hotel and hospitality industry, enabled with advanced technology and more collaboration with associated businesses, will see some important trends in 2018 as hotel brands reinvent themselves to cater to a new type of clientele. Millennial guests will dominate the landscape, and reshape the industry with demands for more automated options and conveniences and the ability to do everything from a smartphone, and hotels - eager to deliver more conveniences to this younger audience - will forge closer alliances with retailers and community destinations. Hotel guests will place increasing priority on booking rooms that are totally connected, fully automated, and with an ability to seamlessly check in, check out, and access services, all through a smartphone app and without the need for human interaction. Human travel agents have long since gone out of style, and online booking platforms provide a more convenient and often less expensive option. "In 2018, we will continue to see hotel booking platforms continue to advance," said Chris Rivett, travel expert at HotelsCombined.com.