AI in the Workplace Is Already Here. The First Battleground? Call Centers

CHATTANOOGA, Tenn.--Johnathan Bragg has always looked at his job selling home-repair insurance the same way an artist looks at a canvas. "I got this road map in my head of what it looks like when you're delivering world-class customer service--what triggers people, what makes people trust you," Mr. Bragg said. "It's like when da Vinci was painting."