Artificial Intelligence to Thrive in Logistics Industry - Supply Chain 24/7

Giving rise to a new class of intelligent logistics assets and operational paradigms, DHL and IBM in their joint report "Artificial Intelligence in Logistics" outline how supply chain leaders can take advantage of AI's key benefits and opportunities now that performance, accessibility as well as costs are more favorable than ever before. The collaborative report identifies implications and uses cases of AI for the logistics industry, finding that AI has the potential to significantly augment human capabilities. While AI is already ubiquitous in the consumer realm, as demonstrated by the rapid growth of voice assistant applications, DHL and IBM find that AI technologies are maturing at a great pace, allowing for additional applications for the logistics industry. These can, for instance, help logistics providers enrich customer experiences through conversational engagement and even deliver articles before the customer has even ordered them. "Today's current technology, business, and societal conditions favor a paradigm shift to proactive and predictive logistics operations more than any previous time in history" explains Matthias Heutger, Senior Vice President and Global Head of Innovation DHL.