How AWS is democratizing machine learning - ETtech

Olivier Klein, Head of Emerging Technologies, Asia-Pacific, reveals how AWS is making it easier for organizations of all sizes to leverage Machine Learning tools in their business.Olivier Klein, Head Emerging Technologies for AWS- APAC asserts that in the digital age businesses should be on the'channel of the comfort of their consumers'. The customer should be able to connect via disparate channels with you be it online, mobile, call center, Facebook Messenger, We Chat or a chatbot. You need to enable that channel of comfort for your customer. Machine Learning and its components help enterprises enable that. Machine Learning is one of the many components that will make enterprises future ready. It helps create seamless experiences for the end consumers through voice, augmented reality, virtual reality and connectivity. It will enable create a frictionless customer experience by providing a 360-degree view of your customer, no matter what the channel is.