Sainsbury's store pauses AI scanning after false shoplifting accusation

Matt Arnold was incorrectly identified of being a shoplifter at Sainsbury's East Dulwich superstore. Matt Arnold was incorrectly identified of being a shoplifter at Sainsbury's East Dulwich superstore. Sainsbury's store pauses AI scanning after false shoplifting accusation Supermarket chain says'human error', not its Facewatch technology, to blame for ejecting a customer Sainsbury's has paused the use of AI face scanning in one of its stores after a customer was wrongly identified as a shoplifter and ejected from the shop. "I was embarrassed, mortified even, and felt quite humiliated and powerless," Matt Arnold, 46, said of his ordeal. The comedy promoter was buying supplies in the store in East Dulwich, in south-east London, for a standup event at Dulwich Hamlet football club when, after scanning his items and a Nectar card, he was approached by two managers who told him he could not be served owing to an earlier incident.