Learning to talk to bots

When I see my parents use computers, it's clear that there's something that gets lost in the communication between computer and person. I think often that a big part of this is a lack of understanding of bugs/exceptions. In a way, there is a lack of fault tolerance in how my parents interact with their computers. When an app crashes, an email doesn't send, or a screen freezes, there's a sense of bewilderment, even incredulity. But when you grow up natively with computers, your fault tolerance is higher and you learn to navigate the bugs that inevitably arise because you understand at an almost innate level how they work.