Egencia Delivers Predictions for the Future of Tech and Travel Hotel Business

NATIONAL REPORT--What does the future hold for the travel industry? For starters, technology will continue to shape the guest experience as hotel brands make this a vital point of focus. Whether it's through in-room technology, service-oriented robots or the seamless integration of a new process or service, change is coming. "Personalization has begun to take off thanks to artificial intelligence and machine-learning technology. But, to date, the impact of personalization has been largely contained to rates and hotel options in the travel industry," said Kaluzny.