An Intelligent System for Case Review and Risk Assessment in Social Services

The growing use of paraprofessionals as caseworkers responsible for assessment in the social services area provides fertile domain areas for new and innovative application of intelligent system technology. The main function of DISXPERT is to provide support to paraprofessional caseworkers in reaching unbiased and consistent assessment decisions regarding referral of clients to vocational rehabilitation services. The results after four years of use demonstrate that paraprofessionals using DISXPERT can make assessments in less time and with a level of accuracy superior to the vocational rehabilitation domain professionals using manual methods.