Council Post: Virtual Patient Care Using AI

Conversational AI technology continues to improve as we move "beyond the screen," and the changes in human-computer interaction will be immense and transformative. Healthcare is an industry that can be transformed from the bottom up as a result of this technology. I believe the impact of conversational AI will be felt most in the area of virtual care. Just as retail moved from brick-and-mortar stores a few decades ago, healthcare is having its moment with AI technologies ushering in a new age where virtual patient care -- from appointment scheduling to urgent care direction and medication management -- is possible using virtual care tools based on conversational AI. UCHealth, nonprofit health system based in Aurora, Colorado, and Avaamo client, is a good example of where the industry is headed.