Humanizing Customer Experience - NASSCOM Community The Official Community of Indian IT Industry

What is the first thing that comes to a human's mind when we plan to do any of the following? But are we having these conversations anymore, or are we turning to our smart devices instantly? A shift in traditional human behaviour is the biggest driving force behind digitally led intuitive customer experiences. Even before we were so heavily dependent on tech, relationships were built for life. Technology has sure made our lives simpler, but it has also taken away the human element away from some of these relationships. While businesses globally have benefited immensely from the myriad of technology solutions, the one thing they really need to focus on, is customer loyalty.