Improving your ITSM delivery with Artificial Intelligence chatbots

With Axios Systems introducing Artificial Intelligence (AI) chatbot integration capabilities into its next release, we look at how chatbots can improve your overall IT Service Management (ITSM) efficiency and productivity. Intelligent CIO talks to Craig Whytock, Solutions Consultant, Axios Systems, about how you can improve your ITSM delivery with AI chatbots. What is driving the demand for chatbots? When I chat to my customers, they're telling me that real-time engagement is key to delivering a greater experience for their businesses. They are looking for 24/7 availability, faster ticket resolution and if possible, an instant response.