Council Post: Three Reasons To Leverage AI And ML To Improve The Employee Experience

After a career spent working at the intersection of technology and human experience, I know a couple of things to be true: good artificial intelligence (AI) and machine learning (ML) are incredibly powerful, and the human experience is absolutely mission-critical. So why don't we hear more about bolstering employee experience (EX) and human capital intelligence using the power and possibility of AI and ML? When the quality of EX -- which, according to Gallup, includes "every interaction that happens along the employee life cycle, plus the experiences that involve an employee's role, workspace, manager and wellbeing" -- declines, the odds are good that your talent engagement and retention isn't far behind. And as Josh Bersin, global industry analyst and founder of Bersin by Deloitte, said in 2018, "Turnover is so painful with this job market that companies are realizing, 'I've got to take better care of my people or else I can't grow.'" AI might be the answer to this challenge.