How POST Luxembourg is leveraging Deep Learning to successfully troubleshoot the broadband network

"Nokia's AI driven access analytics solution has given us the ability to proactively address issues, reducing customer calls by solving multiple issues in a single intervention and creating overall efficiencies in our troubleshooting process." High-resolution video, cloud services and the multiplication of connected devices require higher bandwidth as well as increased reliability. Today, for the copper medium to remain competitive relative to fiber, a similar quality of experience is expected from both an end-user and maintenance perspective. This is especially true given the uptake of Fiber in Europe, which stands at less than 50% for home subscribers. As a Tier-1 European service provider, POST Luxembourg was looking to improve the overall performance of its copper troubleshooting process to reduce OPEX and improve satisfaction among its customers.