Top 5 Technology Trends Reshaping Customer Experience Forever

As per an AmEx Global Customer Service Barometer, 83% of Americans expressed a willingness to pay more for a better Customer Experience (CX). And if that doesn't speak volumes about the impact a differentiating or a bad CX can have in a 24*7 virtually connected world, then read the next stat. The same study talked about the multiplier effect a positive or a negative experience can ignite and it is bent heavily in favour of a negative CX. Americans on average were likely to share a bad experience with 16 other people in their network as compared to only 9 while experiencing a good service or product. Well, they say the customer is a king for a reason! Not maintaining an impactful and hassle-free CX is an existential threat for brands.