Specialization is key in an exploding AI chatbot market

We are excited to bring Transform 2022 back in-person July 19 and virtually July 20 - 28. Join AI and data leaders for insightful talks and exciting networking opportunities. Amid an exploding market for AI chatbots, companies that target their virtual assistants to specialized enterprise sectors may get a firmer foothold than general chatbots, according to Gartner analysts. That's not news to Zowie, which claims to be the only AI-powered chatbot technology specifically built for ecommerce companies that use customer support to drive sales – no small feat in an industry in which customer service teams answer tens of thousands of repetitive questions daily. Today, the company announced it has secured $14 million in series A funding led by Tiger Global Management, bringing its total to $20 million. Chatbots -- sometimes referred to as virtual assistants -- are built on conversational AI platforms (CAIP) that combine speech-based technology, natural language processing and machine learning tools to develop applications for use across many verticals.