Welcome to the "Non-Service" AI Economy? – InsideSources

In American society, the service sector, which generally produces intangible rather than tangible goods, rules the U.S. economy and accounts for about 80 percent of the nation's gross domestic product. Service is in the eye of the beholder, and Americans have spoken loudly concerning their level of satisfaction with "service" in the U.S. economy. For example, the American Customer Satisfaction Index (ACSI) (comprising a cross-section of U.S. industries), based in the Ross School of Business, University of Michigan-Ann Arbor, tracks quarterly the overall satisfaction level of company performance by U.S. customers (ranking it from a low of 0 to a high of 100). Since recording a survey result of 77.0 in the third quarter of 2018, U.S. customer satisfaction has declined continuously to 73.6 in the first quarter of 2021, a ranking not surveyed by the ACSI since 2005. Interestingly, according to ACSI, "manufactured goods tend to score higher for customer satisfaction than do services.