Artificial intelligence as a tool for delivering superior UX? Hold that thought ZDNet

Many of us are now familiar, as consumers, with the almost magical abilities of Alexa, Siri or Cortana to quickly pull data from across multiple sources and systems to provide coherent answers to just about any spoken question. This represents the future of enterprise computing as well, with AI-driven interfaces doing much of the hunting and gathering work of employees and managers. How ready, then, is AI to deliver pitch-perfect customized user experiences -- screens, voice interfaces, webchats, and so on? Will AI even play a role in designing software on the fly, meeting business demands of the moment? Many organizations are ready to press on with the possibilities, but at least one UX expert is telling us to hold back and consider the ramifications. Eight in 10 executives in a recent survey of 222 UX executives, conducted by UserZoom, believe AI is the future of UX.