The future of AI in customer experience: iteration vs. innovation Progressive

You can credit IBM's Watson for creating a platform for artificial intelligence integration into a multitude of business and customer-facing applications. You can thank Facebook for all the buzz about chatbots and the gold rush of developers and venture capital creating an onslaught of bot companies. The truth is though that we are just starting to realize the potential of AI. One of the most promising applications for AI to make a very welcome impact is in customer experience. It can be debated that for all of the good technology has offered businesses over the last several decades, it has also comprised key elements of the customer experience.