How AI Transforms Business and Improves the Job Market

Artificial intelligence (AI) is a buzzword that's been on people's minds for the last 20 years--but the vision of what it is has changed dramatically. Instead of futuristic humanoid robots tottering around major city streets, what we see now is a leading way to help customers interact with companies. AI is changing how we market and how we serve customers, but it's also reshaping the job market and creating jobs that didn't exist before. Almost every company used to have at least one room for customer service calls. Call centers are one of the top costs for medium to large companies, because the turn over rate is higher than it is for most other jobs and the pay is often competitive.