Three Ways Insurance Sector AI Use will Evolve in 2021 - Business of Data

Earlier this year, we reported that more than 80% of insurance leaders think that AI technologies will drive better customer engagement and create better employee experiences. But of course, realizing those benefits in any sector is often easier said than done. That's why how to take advantage of the latest innovations in AI and implement new technology successfully were key topics at last week's CDAO Insurance Executive Think Tanks. "Technology for technology's sake does not really take us to a happy place, unless we are able to bring the people along," noted Prashant Natarajan, Director of Data Science and Analytics at employee benefits provider Unum. "That means [dealing with] their apprehensions but also getting them excited, because both of those things exist in equal measure whenever you roll out the subject of technology."