Human and AI Partnerships Are Integral to the Future of Customer Experience

The age-old debate on technology versus human capability remains inconclusive. But in this time of artificial intelligence (AI), analytics, and cloud, we're seeing more opportunities to think of how humans and machines can come together as a team, rather than acting against each other. From diagnosing diseases and delivering effortless customer experiences to understanding human preferences and providing new customer insights, the human and AI partnership is evolving -- and more in sync than ever. Gartner predicts that context-driven analytics and AI models will replace 60% of existing models built on traditional data by 2025. We will see new types of data -- including unstructured data, such as audio, video, and images -- being leveraged to give organizations a competitive advantage, get more value, and develop new use cases to set the stage for a new customer-driven era. This offers a glimpse into a future of close human and AI partnerships, where we think, collaborate, and create augmented by technology and business intelligence.