Why is my chatbot not working? The secrets to designing a great customer experience - AI Trends

Advancements in AI, machine learning and conversational technologies coupled with consumers' desire to self-serve is fuelling widespread adoption of virtual assistants and chatbots for customer engagement. Yet despite their popularity many implementations fail to live up to customer and organizational expectations. Designing an AI-powered conversation to sufficiently meet consumer needs and return real business value requires not just technology--but a nuanced strategy and in-depth considerations. Join leading user experience and customer engagement experts as they share key principles and lessons learned from designing millions of conversational AI interactions for some of the world's largest organizations--across messaging, web and IVR. Wherever you are in your journey--whether you're just considering implementing a conversational virtual assistant or wondering why your current one isn't living up to expectations--this is a must-attend Webinar.