Vectors of Innovation with Conversational AI

Conversational AI is a huge technology advancement – as momentous as the unveiling of the Internet in 1983 or when Steve Jobs launched the iPhone in January 2007. But within the last year or two, Conversational AI has evolved into a cornerstone of innovation. Gone are the days of single-use chatbots that execute pre-scripted, single-path programs or recite your service manual to customers. With Conversational AI, we are talking about complex, Machine Learning (ML)-powered, intelligent Digital Assistants that can drive unmatched customer and employee interactions based on the current context, past history, even predicting the flow of conversations and delivering next best actions – based on naturally expressive voice or text. Where the engagement with a digital assistant is intelligent enough that you think of it as a "cobot" – a co-pilot in your journey as a customer, employee, vendor or partner.