8 Ways Banks Use Artificial Intelligence and Machine Learning to Serve You Better

You may have seen Pepper the robot in the news. She has been introduced as HSBC Bank's in-branch greeter and banking assistant. She currently provides bank patrons with information and entertainment, but as her technology improves, she will provide more personalization through features like facial recognition. While the average person may not be greeted at the bank by an actual robot, we see artificial intelligence being used regularly in our day-to-day banking world. Artificial intelligence (AI) refers to the ability of machines to independently perform tasks normally done by humans, more specifically, things like understanding language, making decisions, or solving problems.