Stop, help, and other four-letter words people love sending to chatbots

Having processed nearly three billion messages at Dashbot, we've taken an updated look at the most popular, and sometimes not so popular, messages users send to Facebook bots. Hi and Hello are still the most popular messages. Each month, more than 60 percent of bots receive the message "hi" -- in April it was 60.2 percent, March 61.5 percent, February 67.4 percent, and January 65.3 percent. Despite "hi" being a common message, not all bots support it still. We had a meet-up recently where we entered "hi" into one of the demo bots, and the response was "Sorry, not sure what you mean."