Reinventing BPO From BPO To BPM

The entire world's industry seems to be converting into a services business. As automation takes over and industrial production becomes dominated by robots and automated assembly lines, and every type of industry drives for efficiency, many of the largest companies in the world will be service companies, who are also creating the jobs which earlier may have been created by the manufacturing industry. This shift that has happened gradually over the years, has profound implications for how economies grow and how cities themselves will evolve. And particularly in countries like India, it can dramatically change the outlook for the economy and our competitive position in the world. Amongst all the dire warnings being sounded around the world regarding Artificial Intelligence and Automation and Machine Learning, and what that will do to jobs, I remain immensely optimistic.