Council Post: What The Future Of RPA Looks Like

It's been roughly five years since RPA was anointed to be the next best thing to a slice of IT bread. RPA was, to some extent, an IT dream -- non-invasive as it sat unobtrusively outside our enterprise mission control systems ERPs, HRMS and mainframes, quietly automating our legacy processes, asking for nothing more than access to our systems of record. Expecting customers to automate all their processes within their company, early RPA vendors offered a full suite of bells and whistles. Now in the wake of the pandemic, clearly the market has expressed a bite-sized appetite for change instead of the whole buffet. This is where RPA as a service (RPAaaS) comes to the forefront.